Unlimited. Ava answers every call at the same time — a storm surge that would jam one phone line gets ten, twenty, or fifty callers all answered on the first ring. There's no queue, no hold music, and no busy signal. AI concurrent emergency calls are handled in parallel, so peak volume doesn't cost you leads.
A human answers one call at a time. During a wind storm that snaps springs across town, the second caller hits voicemail, the third gets a busy signal, and both dial the next shop. That's the exact moment you're bleeding your highest-intent jobs.
Ava doesn't have a line to tie up. When five callers ring at once, five callers get answered at once:
Your busiest hour is usually your best hour — if you can catch it. Instead of picking which ringing line to grab and losing the rest, you get every caller answered and every lead delivered to your phone, sorted by urgency.
You then work a clean list. Ava hands you booked windows and flagged emergencies with full details, so you triage the surge on paper instead of losing half of it to voicemail. The car-trapped-before-work call and the routine remote-battery call are both captured — labeled so you know which to hit first.
And it costs the same. Flat $297/month covers unlimited calls, so your worst storm week bills the same as a quiet Tuesday. No per-minute surge, no overflow charge for the night your phone won't stop.
For how surges move through the shop end to end, see how an after-hours answering service handles garage door emergencies and how a tight emergency dispatch workflow turns a pile of concurrent calls into routed jobs.
Bottom line: however many emergency calls come in at once, Ava answers all of them — the surge stops being a leak and becomes your list.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.